Terms & Conditions

CALABAY GOLD – OUR TERMS AND CONDITIONS.





Please ensure you read and understand the following terms and conditions. If you have any queries, please contact us (hereafter called the owner) for clarification before you sign the booking form.





Booking Deposit:

A non-refundable booking deposit of £200 or $350 is required to secure your booking. On receipt of this deposit and the signed booking form, your booking will be confirmed. The additional total rental cost will be required 10 weeks prior to departure. If the booking is less than 10 weeks before departure the full payment is payable at the time of booking, along with the security deposit. Payment can be made by cheque/bankers draft/money order in GB pounds or US Dollars.



Security Deposit:

Your security deposit paid at the time of booking will be returned within 3 weeks of your return, subject to confirmation with our management company that the villa and its contents are in the same condition as on your arrival. Any damage, breakage’s, excessive use of utilities and/or leaving the villa in such condition that warrants extra cleaning will be made good from your security deposit along with an administration charge. The party leader agrees to accept full liability for all loss or damage caused by any member of their party, during the occupation of the villa and confirms that the full cost of repair or replacement will be met. The person that signs the booking form must be over age 21 and staying at the villa with other persons shown on booking form.



Liability Limitations:

The owners or their agents will not be held responsible for loss or delay, howsoever caused beyond our control. I.e. strikes, riots, fire, war, threat of war, terrorist activity, industrial dispute, flight delays or cancellations, natural disasters, adverse weather conditions, flood, transport problems of any kind, or any other event etc. (this list is neither exclusive or exhaustive).



Pool Heating

- The gas fired pool heater is driven by an electric pump. As with any mechanical device it can be subject to electrical/mechanical failure. In such an event, every effort will be made to repair the heater. If the guest has paid for pool heat, then we shall refund only the days you are without pool heat. We cannot and will not refund for anything that has not been paid for. Pool heating is also subject to weather conditions, the colder the weather the longer the heater will take to warm up the pool each day. If guests request pool heat to be turned on after their arrival they must be aware that it will take time for the pool to heat up but payment is required from commencement. Guests are not permitted to touch the pool heater controls, any sign of tampering will result in the pool heat being turned off and you will forfeit your payment. Any problems with pool heating should be reported to the local management company immediately. The pool is cleaned and chemically balanced every week for your safety and comfort; however on rare occasions it may be necessary to apply extra chemicals to the pool to maintain safe and correct chemical levels. Should this occur during your stay it will be necessary for you to be out of the pool for a period of 12-24 hours for safety reasons.