Our Villas Terms & Conditions:

ACCOMMODATION

Everyone occupying the property must be listed on the booking form, including small children. This is Florida state law and must be adhered to. The maximum number of guests is 8 persons.

The property is available from 10.00 am on the day of arrival and must be vacated by 12 am on the day of departure. Unless previously agreed.

BALANCE
The balance due on the booking is required 12 weeks prior to arrival. We will always try to send reminders to guests. If the booking is made less than 12 weeks prior to arrival then the whole amount will be due at the time of booking.

We reserve the right to treat the booking as cancelled if we do not receive the full balance payment by the due date, unless we previously agree, in writing, to an extension. In the case of non-payment on the due date cancellation charges will apply.

BOOKING
The submission of your email acceptance letter and or payment by you as Party Leader confirms acceptance of the Terms and Conditions set out and shall be binding on you and all the persons in your party intending to occupy the premises at the time of booking (or any subsequent amendments to that intention).

A booking will only be secured on receipt of the deposit and a completed booking form.

The signatory to the booking form must be a member of the party occupying the property and must be at least 25 years of age.

CANCELLATION

In the event of cancellation the following charges will apply:
Cancellations received more than 70 days prior to arrival will be charged the full deposit.
Cancellations received 49 to 70 days prior to arrival will be charged 50% of the full rental amount.
Cancellations received 29 to 48 days prior to arrival will be charged 75% of the full rental amount.
Cancellations received 28 days or less prior to arrival will be charged 100% of the full rental amount.
Cancellations must be notified to us in writing.

In the very unlikely event that the owners, due to circumstances beyond their control, are required to cancel the booking, they will use their best endeavors to locate an alternative villa which is acceptable to guests.

Should the owners be unable to locate a satisfactory alternative or if the alternative villa is not acceptable, the lead guest will receive a complete refund of all monies paid. However the owners, Management Company, or their agents, will not be liable for any other loss, consequential or otherwise, incurred by the lead guest or any other member of the party.
CHANGES TO BOOKED DATES
Should you wish to make any changes to your confirmed booking dates, you must notify us in writing as soon as possible. We will always use our best endeavors to meet the requested change of dates.

CLEANING
Cleaning prior to, and following your stay is included in the rental cost for all bookings of 7 nights or more.
COMPLAINTS
In the unlikely event that you experience any problems with the property you must contact our local Management Company who will do their best to assist and rectify the matter as soon as is practically possible. If the matter cannot be resolved you should contact the owner, in writing, within 14 days of the end of the rental period. If the problem has not been reported, as requested, to the Management Company the owner cannot accept any responsibility.


COMPUTER INTERNET ACCESS
A WIFI Broadband Internet connection is provided for guests use. Please note that this service is provided FREE to guests. The owners will use their best endeavors to ensure that the service is available for use, but cannot be held responsible for any failures, or non-availability, of communication lines, hardware or software. Signing of our booking form is a contract between your party and us and within the terms of this contract you agree not to download or save any pornographic, offensive, obscene or illegal material.
DATA PROTECTION
We will take all reasonable steps to ensure that all personal details are held in a secure manner and that no unauthorized access will be permitted.

The owners and the Management Company do not accept liability for equipment failure and / or services in the property.


LONG STAYS
For bookings of more than 21 night’s special rates may apply. Contact us for details
MANAGEMENT COMPANY
Our local management company, or the owners, will contact you on your arrival to ensure that any questions or difficulties are resolved to your satisfaction. The management company or its representatives may enter the property at any time, without notice, for the purposes of protection and / or maintenance of the property. Wherever possible, the company will provide notice to the guest prior to such entrance.

POOL
All rental prices exclude pool heating unless previously agreed. In the event that pool heating is requested we cannot guarantee the temperature of the pool water, this varies according to local factors, especially the prevailing weather conditions. If pool heat is requested after arrival, a call-out fee of $25 is required to be paid by the guest to the management company to turn on the heater and if appropriate, to collect the pool heating payment.

In the event of a pool heater breakdown or other circumstances beyond our control, we (or our representatives) will do our (their) best to rectify the problem as soon as humanly possible. In such an event, our liability will be limited to refunding the guest ONLY for the number of days the pool heater is out of action - no other compensation will be discussed or paid.

For your safety and comfort the pool is inspected, cleaned and if necessary, chemically balanced every week. Occasionally it may be necessary to apply chemicals to the pool and spa. Should this occur during your stay it may be necessary to avoid using the pool and spa for a short period - this is a normal part of pool maintenance.

Guests are not permitted to touch the pool heater controls, any problems arising from tampering with these controls will be deducted from the security bond.

The pool cover must be used during the cooler months to retain the heat and this is the responsibility

Children must be supervised at ALL TIMES whilst in the pool area. Glasses and crockery are NOT permitted in the pool area. Please use the plastic items provided.

TRAVEL INSURANCE
We strongly recommend that on booking, all guests ensure that they have adequate comprehensive travel insurance.

When checking out of the villa for the final time please ensure that all doors and windows are closed and locked, including the garage door, the front door and the 4 doors leading to the pool area

It is very important for the security of the villa that these instructions are followed even if the cleaners or anybody else is waiting to gain access to the villa. All authorized housekeeping and maintenance staff is in possession of keys and appropriate codes for gaining access to the villa. Do not give keys or codes to anybody